We will only process your personal data:
(a) where you have given your consent (you may withdraw your consent at any time, by making a request using the contact details on the contact us page)
(b) where the processing is necessary to provide our products or services to you
(c) where the processing is necessary to respond to a request from you
(d) where the processing is necessary to maintain our relationship with you (or your employer) or
(e) where the processing is necessary for compliance with our legal and regulatory obligations
2.1 We may process the following types of personal data about you:
(a) Your name, email address and other contact details
(b) Information about your products registered with us
(c) Details of your preferences for types of marketing events or materials
(d) Details of your access to our premises, systems and websites
(e) Your messages, feedback or contributions to customer surveys and questionnaires.
2.2 It may be mandatory for you to provide us with your personal data, to enable us to manage our business and operations, to maintain our relationship with you, to provide our products or services to you or to comply with our legal and regulatory obligations. If you fail to provide your personal data, we might be unable to maintain our relationship with you or to provide our products or services to you.
2.3 We make every effort to maintain the accuracy and completeness of your personal data which we store and to ensure all of your personal data is up to date. However, you can assist us with this considerably by promptly contacting us if there are any changes to your personal data or if you become aware that we have inaccurate personal data relating to you. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
We usually collect your personal data from the information you submit during the course of your relationship with us. This will typically be through you submitting your details to book a service from us or to enquire about something we offer.
We may process your personal data for the following purposes:
(a) to provide you with requested products or services
(b) to respond to your messages or posts to us
(c) to provide you with promotional and marketing materials about our products and services that we think you may be interested
(d) for monitoring and assessing compliance with law and our policies and standards
(e) to comply with our legal and regulatory obligations and requests anywhere in the world, including reporting to and/or being audited by national and international regulatory bodies
(f) to carry out money laundering, financial and credit checks and for fraud and crime prevention and detection purposes
(g) for administrative purposes in relation to the security of and access to our websites and applications
(h) to comply with court orders and exercise and/or defend our legal rights
(i) for any other legitimate business purpose; and
(j) as otherwise permitted or required by any applicable law or regulation.
We are committed to safeguarding and protecting your personal data and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect your personal data from accidental or unauthorised destruction, loss, alteration, disclosure or access.
6.1 If you wish to:
(a) update, modify, or delete your personal data, or obtain a copy of your personal data that we hold; or
(b) restrict or stop us from using any of your personal data which we hold,
you can request this by contacting us using the contact details set out below.
6.2 In any of the situations listed above, we may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of data.
We will only retain your personal data as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements.
If you tell us that you do not wish us to provide you with information about our products or services and other marketing materials, we will not contact you further for the purpose of direct marketing. You can contact us using the contact details set out below.
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